We have a 30-days return policy, which means you have 30 days after receiving your item to request a return. (Applicable to Accessories, Parts and Regular Bicycles).

Note: Please contact us first before you return the product. Returns and refunds will only be accepted upon approval. We DO NOT accept return of the bicycles & accessories except for any unsolvable quality problem. We don’t accept return of the biicycles or accessories for personal reasons.

We have a 15-days return policy for Electric Bicycles and Scooters only,

Note: Please contact us first before you return the product. Returns and refunds will only be accepted upon approval. We DO NOT accept return of the e-bikes or e-scooters except for any unsolvable quality problem. We don’t accept returns for personal reasons.

Customer must initiate return shipment within 15 days of the purchase date.

Refunds will be for 100% of the entire purchase price including the original shipping costs when a Scooter or Electric Bicycle is returned for a frefund; within the warranty period only. Extended warranties purchased will be 100% refunded when a Scooter or Electric Bicycle is returned for a refund.

Customer is responsible for returning merchandise at his or her own expense. Freight collect and COD packages will not be accpeted & you will be subject to any adna all costs incurred.

Merchandise must be received in a 100% new, resellable condition. Merchandise is not elegible for refund if it has been ridden, worn, used, abused, damaged in any way or gas has been added to fuel tank for (Gas Scooters). Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.

At the discretion of Velozzo, Inc., a restocking fee of 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns. *All new units will be charged the 15% restocking fee.

If you would like to proceed with your return request, please reply to your Support Ticket or this email stating that you agree to the terms & conditions. Within your response, please identify whether you are requesting a Refund or Replacement. We will then submit your return request to our management team.

Within 3-4 business day of receiving your agreement to the terms and conditions, a team member from our support department will contact you with further instructions.

To start a return, you can contact us at info@velozzo.com. Please note that returns will need to be sent to the following address:

Velozzo, Inc.
1317 Edgewater Dr. , Suite 411
Orlando, FL 32804

Defective Products:

Warranties are issued by the individual manufacturers of each product. Warranties usually cover defects in materials and workmanship. Damage from any type of abuse or neglect is not covered. The manufacturer may choose to either repair or replace a product they feel is covered under the warranty. Some manufacturers require the warranty item to be sent directly to them others prefer us to handle it. If you feel you have a defective product you may contact the manufacturer for a return authorization directly or you can contact us info@velozzo.com. It is usually faster to contact the manufacturer directly. Most manufacturers will not accept shipment without a return authorization. We can supply you with the manufacturer contact numbers for all of the products we sell. Shipping and labor are not covered by most warranties. To obtain a Return Authorization for defective products being shipped to us, please contact us. We must be contacted before we will accept any warranty items.

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

When you received your shipment, ask the carrier the following questions?

Is it damage? Do not sign the receipt before inspecting for damages. Check for holes, water stains and tears. Pick up carton if you can. Check for rattling. Listen for something broken inside. Check to see ifany packages have been opened or if the sealing tape has been tampered with.

Is the piece count correct? Count the pieces and match the number on the delivery receipt to the number you have counted. If the shipment is on a pallet, check to make sure the pallet is solid with no voids inside the stack. If the shipment is shrink or stretch wrapped, make sure the wrap hasn't been cut and pieces removed. Sign only for the type of unit you receive. For example: two (2) pallets. Don't sing for the number of packages that are supposed to be on the pallet. However, if time permits or the pallet is not banded or shrink wrapped, count the packages and only then sign for the number of packages.

If your delivery doesn't check out, do the following:

1) If only partially damage or short, accept it and note exeptions on the delivery receipt. DO NOT REFUSE THE SHIPMENT.

2) Email our customer care team with your findings at: info@velozzo.com

How to note exeptions:
1) Damage Notations: Be specific. Describe the damage accurately. Pinpoint the locations of all defects.
2) Shortage notations: If part of shipment is missing, write the number of pieces actually delivered on the delivery receipt and circle it. Then write down the number of pieces missing and note them as "SHORT".
3) Signatures: Write down all exeptions on both copies of the delivery receipt. Have the driver sign both copies of the delivery receipt in his full name (No initials or nicknames). After the driver signs you sign also..

Preparing your product for Authorized RMA return shipment:

1) Re-Pack the merchindise securely in its original packaging, include the original contents of the box, warranty cards, manuals, accessories, promotional items, etc.
2) Include a copy of your invoice.
3) Include a copy of your RMA notice you received from us via our support department help desk.
4) Clearly print your RMA# on the return shipping label on the outside of the box. For your protections we recommend all returns be sent via UPS, FedEx, DHL or other courier that issues a tracking number. We also recommend that the shipment is ensured. The customer is responsible for damage or loss during return shipping.

Exceptions / non-returnable items:

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@velozzo.com.

Revised:  7/06/2023