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Warranty Policy

Effective Date: June 25, 2026

At Velozzo, Inc., we stand behind the quality of the products we sell and are committed to helping our customers with warranty-related issues. Most products available through Velozzo are backed by the original manufacturer's warranty covering defects in materials and workmanship.

Please review the information below to better understand how warranty coverage works.

1. Manufacturer Warranty

Unless otherwise stated on the product page, warranty coverage is provided by the product's manufacturer.

Warranty periods, coverage, and claim procedures vary by manufacturer and product.

Please refer to the warranty documentation included with your product or contact us if you need assistance locating warranty information.

2. Warranty Coverage

Manufacturer warranties generally cover defects in:

  • Materials

  • Workmanship

  • Manufacturing defects

Warranty coverage applies only when products are used under normal operating conditions and according to the manufacturer's instructions.

3. What Is Not Covered

Manufacturer warranties typically do not cover:

  • Normal wear and tear

  • Cosmetic damage occurring after delivery

  • Improper assembly

  • Improper installation

  • Lack of maintenance

  • Accidental damage

  • Abuse or misuse

  • Water damage (unless specifically covered)

  • Commercial or rental use (unless approved by the manufacturer)

  • Unauthorized modifications or repairs

  • Damage caused by crashes or impacts

  • Damage caused by improper storage

Normal wear items may include, but are not limited to:

  • Tires

  • Tubes

  • Brake pads

  • Chains

  • Cables

  • Bearings

  • Grips

  • Saddles

  • Pedals

  • Batteries with normal capacity reduction over time

4. Bicycle Assembly

Many bicycles are shipped partially assembled.

For your safety and to preserve warranty coverage where required by the manufacturer, Velozzo strongly recommends professional assembly and inspection by a qualified bicycle mechanic before the bicycle is ridden.

Improper assembly may void certain manufacturer warranties.

5. Electric Bicycle & Scooter Batteries

Rechargeable lithium-ion batteries naturally lose capacity over time.

Gradual battery capacity reduction due to normal use is considered normal wear and is generally not covered under warranty.

Battery warranties are provided by the manufacturer and vary by brand.

Please follow all charging, storage, and maintenance instructions included with your product.

6. Warranty Claim Process

If you believe your product has a manufacturing defect:

  1. Contact us at info@velozzo.com.

  2. Include your order number.

  3. Describe the issue in detail.

  4. Provide clear photographs or videos of the problem.

  5. Include the product serial number if applicable.

We will review your claim and work with the manufacturer to determine warranty eligibility.

Some manufacturers may require additional information before approving a warranty claim.

7. Replacement Parts

Many warranty claims can be resolved by replacing defective components rather than replacing the entire product.

When appropriate, the manufacturer or Velozzo may provide replacement parts to resolve the issue quickly and efficiently.

8. Warranty Service

Depending on the manufacturer's warranty terms, an approved claim may result in:

  • Replacement parts

  • Product repair

  • Product replacement

  • Manufacturer credit

  • Another remedy determined by the manufacturer

Warranty remedies are determined solely according to the manufacturer's warranty policy.

9. Shipping Costs for Warranty Claims

Unless otherwise stated by the manufacturer:

  • Customers may be responsible for shipping products to the warranty service location.

  • Manufacturers may cover return shipping for approved warranty repairs or replacements.

  • Shipping responsibilities vary by manufacturer.

Velozzo will gladly assist customers in understanding the applicable warranty procedures.

10. Warranty Limitations

Warranty coverage applies only to the original purchaser unless otherwise specified by the manufacturer.

Warranty coverage does not transfer automatically to subsequent owners.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Velozzo's responsibility for warranty claims is limited to assisting customers with the manufacturer's warranty process.

Velozzo does not provide separate warranties beyond those expressly offered by the product manufacturer unless specifically stated in writing.

12. Need Assistance?

If you have questions about your warranty coverage or need assistance filing a warranty claim, our customer service team is here to help.

Email: info@velozzo.com

We appreciate your business and are committed to helping you enjoy many miles of safe and reliable riding with your Velozzo purchase.