At Velozzo, we’re committed to getting your order to you as quickly and smoothly as possible. Please review the following information based on where your product is shipping from.
CN Products Shipping from China
- Delivery Time: Please allow 7–21 business days for delivery.
-
Delays: Delivery times may vary due to customs clearance, local postal services, or weather
conditions.
-
Tracking: Once your order ships, you’ll receive an email with a tracking number and estimated
delivery date.
- Note: Domestic transit time within China is not included in the delivery estimate.
If you have questions about your shipment, feel free to contact our customer service team at
info@velozzo.com.
US Products Shipping from the United States
- Delivery Time: Most U.S.-origin orders arrive within 5–10 business days.
- Tips for Timely Delivery:
1. Double-check your shipping address before placing your order.
2. Track your package using the tracking number provided.
3. Consider express shipping if you need your order urgently (additional fees may apply).
Shipping Costs
- We currently offer free shipping on all orders from both China and the U.S.
- In the future, customers may have the option to choose a preferred carrier and pay for expedited
delivery.
Order Tracking
All orders include tracking. You’ll receive a tracking number via email once your order has shipped so you can follow its journey to your doorstep.
Delivery Issues
If your package is delayed, lost, or arrives damaged, please contact us immediately at info@velozzo.com.
We’ll work with you to resolve the issue as quickly as possible.
Thank you for choosing Velozzo. We appreciate your trust and patience as we deliver your ride!