Effective Date: June 25, 2026
At Velozzo, Inc., we are committed to delivering your order as quickly, safely, and efficiently as possible. Please review the information below regarding order processing, shipping, delivery, and tracking.
1. Order Processing
Most orders are processed within 1–3 business days after payment has been successfully received.
Processing times may vary during holidays, promotional events, or periods of high order volume.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.
2. Products Shipping from China
Certain products are shipped directly from our trusted manufacturing and fulfillment partners located in China.
Estimated Delivery Time
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Typically 7–21 business days
Delivery times are estimates only and may vary depending on:
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Customs clearance
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Local postal services
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Weather conditions
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Carrier delays
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National holidays
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Remote delivery locations
Please note that domestic transit time within China before international export is not included in the estimated delivery timeframe.
3. Products Shipping from the United States
Products fulfilled from warehouses within the United States typically arrive within:
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5–10 business days
Delivery estimates may vary depending on your location, carrier availability, weather conditions, and seasonal demand.
4. Shipping Costs
We currently offer FREE Standard Shipping on all eligible orders shipped within the United States.
If expedited shipping options become available in the future, customers will have the option to select their preferred shipping method during checkout for an additional charge.
5. Multiple Shipments
To provide the fastest possible service, products ordered together may ship separately from different warehouses or manufacturers.
If your order contains multiple items, you may receive multiple tracking numbers and separate deliveries.
6. Order Tracking
Every shipped order includes tracking.
Once your order has shipped, you will receive an email containing:
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Your tracking number
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Carrier information
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Estimated delivery date (when available)
Please allow up to 48 hours for tracking information to become active after shipment.
7. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout.
Once an order has entered processing, we may be unable to modify the shipping address.
Velozzo is not responsible for delays, additional shipping charges, or lost shipments resulting from incorrect or incomplete shipping information provided by the customer.
8. Shipping Delays
While we work hard to meet our estimated delivery times, they are not guaranteed.
Velozzo is not responsible for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:
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Customs inspections
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Weather events
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Natural disasters
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Transportation disruptions
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Labor shortages or strikes
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Carrier delays
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Government actions
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Supplier delays
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High seasonal shipping volume
9. Large Freight Deliveries
Some bicycles, electric bicycles, scooters, and oversized products may be delivered by freight carrier rather than standard parcel service.
For these deliveries:
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An adult may be required to receive and sign for the shipment.
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Please inspect the shipment before signing whenever possible.
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If visible damage is present, note it on the carrier's delivery receipt before accepting the shipment.
10. Damaged, Lost, or Incorrect Deliveries
Please inspect your shipment as soon as it arrives.
If your package is damaged, missing items, or you receive the wrong product:
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Take clear photographs of the package and product.
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Retain all original packaging materials.
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Contact us at info@velozzo.com within 48 hours of delivery.
Prompt reporting helps us process claims with our shipping partners more efficiently.
11. Lost or Stolen Packages
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:
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Checking around your property.
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Asking household members or neighbors.
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Contacting the shipping carrier directly.
If you still cannot locate your package, please contact us. We will gladly assist in working with the shipping carrier to investigate the shipment.
12. International Orders
For international shipments, customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
These charges are not included in the purchase price or shipping cost unless otherwise stated.
13. P.O. Boxes
Certain oversized products, including bicycles, electric bicycles, scooters, and other large items, cannot be shipped to P.O. Boxes.
Please provide a valid residential or commercial street address for these shipments.
14. Questions About Your Order
If you have any questions regarding your shipment before or after delivery, our customer service team is happy to assist you.
Email: info@velozzo.com
We appreciate your patience and thank you for choosing Velozzo. We look forward to helping you enjoy your next ride!